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Refunds and fee reversals


If you’ve paid your fees upfront, you may be eligible for a refund if you:

  • withdraw before the census date
  • overpay your fees
  • change your citizenship or residency
  • been approved for a fee reversal as part of special circumstances (see below).

To request a refund, complete the relevant Request for Refund form. Please ensure that your student account is in credit and that you are eligible for a refund when submitting a form.

Refunds are usually processed within 10 University business days.

Reversal of fees due to special circumstances

You may apply to have your fees reversed if you withdraw after the census date of the course's study period due to special circumstances. Find out more on the Withdraw without penalty page.

Have a question? We're here to help.

See our iconnect service opening hours below. Please note we are closed for public holidays.

On campus

Monday - Friday
9.00 am - 5.00 pm (AEST)

Student Central (R Block), Toowoomba

Atrium (B Block), Springfield

Library (H Block), Ipswich

Call us

Monday - Friday
9.00 am - 5.00 pm (AEST)

Phone: +61 7 4631 2285
Freecall: 1800 007 252

Live chat

Monday - Friday
9.00 am - 5.00 pm (AEST)

Chat with us using the live chat bubble, available during business hours.

Email us

Send an email to support@unisq.edu.au any time and we will get back to you as soon as we can.