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Paying your fees

You can pay your fees upfront or, if eligible, defer them through a HELP loan. Invoices are issued two weeks before each teaching period and are available in your Student Centre under Finances.

Your tax invoice shows your enrolled courses, fees, and due date - but the invoice is no longer available once payment or deferral is processed. You can always access a Statement of Account to view all charges and payments.

Check the Academic Calendar for fee due dates.

Higher Education Loan Program (HELP)

Eligible domestic students can defer their course tuition and amenities fees with a HELP loan, which is repaid through the ATO once your income reaches the repayment threshold.

A series of animated videos have been developed for the StudyAssist website to explain key information related to government financial assistance to support higher education students.

The type of loan you may be eligible for depends on your fee category and your residency status.

HELP Loan type
Fee Category
Am I eligible?

HECS-HELP

A HECS-HELP loan covers the cost of student contributions for students in a Commonwealth supported place.

 Commonwealth Supported Place (CSP)

You are eligible for a HECS-HELP loan if you:

  • are an Australian citizen who will undertake at least one unit of study in Australia in a Commonwealth supported place.
  • are a Permanent Humanitarian Visa holder who will be resident in Australia for the duration of your unit of study.
  • are a New Zealand citizen who holds a Special Category Visa and meets the long term residency requirements*.
  • meet the genuine student and completion rate requirements (students who commence in a new program from 1 January 2022).

FEE-HELP

A FEE-HELP loan covers the cost of tuition fees for domestic students in a fee-paying place.

 Domestic fee-paying

You are eligible for a FEE-HELP loan if you:

  • are an Australian citizen who will undertake at lease one unit of study in Australia in a fee-paying place.
  • are a Permanent Humanitarian Visa holder who will be resident in Australia for the duration on your unit of study.
  • are a New Zealand citizen who holds a Special Category Visa and meets the long term residency requirements*.
  • meet the genuine student and completion rate requirements (students who commence in a new program from 1 January 2022).

SA-HELP

A SA-HELP loan covers the cost of the Student Amenities fee for eligible domestic students.

 Commonwealth supported and Domestic fee-paying Students who meet the eligibility requirements for HECS-HELP and FEE-HELP are eligible for a SA-HELP loan.

* New Zealand citizens must meet the following residency requirements to be eligible for a HELP loan. To be eligible, you must:

  • be ordinarily resident in Australia and hold a Special Category Visa (Subclass 444)
  • have first entered Australia to reside here as a dependent minor under the age of 18
  • have been usually resident in Australia for at least 10 years
  • have been physically present in Australia for a total of at least eight out of the past 10 years and 18 months out of the past two years.

If you are a New Zealand citizen and wish to request a HELP loan, you must provide a copy of your International Movement Record before your first census date for assessment of your eligibility. Students who are assessed as ineligible for a HELP loan must pay their student contribution amount or tuition fees in full by the census date.

The maximum amount you can borrow under the Higher Education Loan Program is set by the Government and is called your HELP entitlement. Your HELP entitlement limit is a renewable balance. Any repayments you make are credited towards your HELP limit which increases your available balance.

You can check your available HELP balance at myHELPbalance. You will need your Commonwealth Higher Education Student Support Number (CHESSN) or Unique Student Identifier (USI) and your Student ID to login to the portal and view your balance.

You must submit the relevant (CSP/HECS-HELP, FEE-HELP, or SA-HELP) Electronic Commonwealth Assistance Form (eCAF) before the census date of your first study period.

Accessing and submitting your eCAFs

Before submitting your eCAF, make sure you have your Unique Student Identifier (USI) and Tax File Number (TFN) handy.

  1. Click on the UConnect button at the top right of any UniSQ webpage.
  2. Log in to UConnect using your UniSQ login details.
  3. On the UConnect homepage, find the 'Student Centre' block and click on the 'Student Centre' link.
  4. In your Student Centre, click on the Commonwealth Assistance Forms tile
  5. Click on the relevant eCAF in the lefthand menu.
  6. Select the form in the Outstanding Request/s section.
  7. Follow the prompts to complete and submit the relevant eCAF form.
  8. Follow steps 1 - 4 above for any other relevant eCAFs.

Information on how to repay your HELP debt and the compulsory repayment threshold is available on the Study Assist Loan repayments page.

Fee-paying students

If you are not eligible for HELP, you will be required to pay your tuition and SSAF in full each study period.

Your fees are due by the fee payment due date of each study period. You can find the date for your study period on the Academic calendar and dates page.

All students are required to pay their tuition fees in full by the study period fee payment due date. These can be found on the Academic calendar and dates page.

Payment reminders will be sent by email and SMS prior to the due date each study period. If payment has not been made by the due date, penalties for non-payment will be applied to your student record, including restrictions on access to Study Desk, results, transcripts, and future enrolment. The restrictions will remain on your record until the census date.

If you fail to make payment by the census date, your enrolment will be cancelled. Students may request reinstatement of their cancelled enrolment within 10 business days from the census date by making full payment of the outstanding amount.

International students

If you are an international student experiencing short term financial difficulties and are unable to pay your fees in full by the due date, you may be eligible for a fee extension. Applications for Tuition Fees Extension of Time must be submitted before the census date. Information on eligibility is provided on the application form.

Student Centre payment

  1. Login to UConnect and go to your Student Centre
  2. Select 'Finances' tile
  3. Select Make a Payment 
  4. Follow the prompts to complete your payment.

Phone payment

Contact Financial Services on +61 7 4631 2583.

  1. Log in to your financial institution's internet or telephone banking service and select BPAY
  2. Follow the prompts to complete your payment.

BPAY payments may take up to 48 hours to be processed. BPAY is only available if you have an Australian bank account.

  1. Go to Australia Post Billpay and select 'Pay a bill now'
  2. Follow prompts to complete your payment. 

  1. Contact UniSQ Financial Services by phone on +61 7 4631 2583 or email debtors@unisq.edu.au to request the University's bank account details.
  2. Using your bank, transfer the amount payable to the University's bank account details.
  3. Include your name and student number on the transaction so that your payment is applied to the correct account.

Have a question? We're here to help.

See our iconnect service opening hours below. Please note we are closed for public holidays.

On campus

Monday - Friday
9.00 am - 5.00 pm (AEST)

Student Central (R Block), Toowoomba

Atrium (B Block), Springfield

Library (H Block), Ipswich

Call us

Monday - Friday
9.00 am - 5.00 pm (AEST)

Phone: +61 7 4631 2285
Freecall: 1800 007 252

Live chat

Monday - Friday
9.00 am - 5.00 pm (AEST)

Chat with us using the live chat bubble, available during business hours.

Email us

Send an email to support@unisq.edu.au any time and we will get back to you as soon as we can.