Online Invigilation

If you haven't already downloaded the Guardian Browser, you will need to do this now. Both Mac and Windows options are available.

Click here to download the Guardian Browser

Note: Computers or laptops belonging to your place of employment may have restrictions like firewalls and anti-virus software that prevent you from downloading the Guardian Browser. To install the Browser, you will need administrative rights to your device. 

Once downloaded, open the browser, and follow the steps below:

1. In the search bar of the browser enter www.unisq.edu.au to open the UniSQ website
2. Log into UConnect with your UniSQ Username and Password NOTE: You will need to enter your credentials. Saved passwords are not accessible in the Guardian Browser. 
3. Click on 'StudyDesk'
4. Navigate to your course StudyDesk Assessment section for your Practice Assessment/Quiz/Examination link
5. Log into your ProctorU account using the link provided above your Practice Assessment/Quiz/Examination link. NOTE: If this is the first time you have used the single sign on function to log into ProctorU, you will be prompted to complete your account registration
6. Complete the ProctorU system and identity checks
7. Preview/Share your webcam and screen for ProctorU recording for the duration of your assessment.
8. Click the Start Attempt button to start the assessment.

Your Practice Assessment/Quiz/Examination should now commence.

If this does not occur, check that you are using the Guardian browser. Your computer settings may have opened your default browser.

NOTE: Lack of administrative rights to your device, or antivirus software installed may also prevent you from connecting to ProctorU. If you are using a work device or run sophisticated protection software/programs, you will need to work with UniSQ, ProctorU and your workplace ICT to resolve any issues. We do however recommend using a personal device to avoid these barriers.

24/7 support is available during the Formal Assessment Period

UniSQ: If you are having issues connecting to ProctorU or you have lost your access to the internet, you can contact Assessment Support. 

For urgent enquiries phone:
Ph: +61 7 4631 2285
Ph: 1800 007 252 (within Australia only)

Other enquiries:
For general or non-urgent queries please phone during business hours or email assessment.support@usq.edu.au and one of our team will respond as soon as possible.

ProctorU: The Guardian Browser has a support button in the top left-hand corner. Follow the prompts to be connected with an operator. If you cannot contact ProctorU via chat due to losing your internet connection, you can contact them by telephone: +61 (1800) 957152.

If you are a Windows 10 or Windows 11 user, and you find you are unable to install the Guardian Browser, this could mean your device is in ‘S Mode’.

Please refer to the Guardian Browser – ProctorU – Windows 10 & 11 Users information sheet for further details instructions.

24/7 support is available during the Formal Assessment Period

UniSQ: If you are having issues connecting to ProctorU or you have lost your access to the internet, you can contact Assessment Support. 

For urgent enquiries phone:
Ph: +61 7 4631 2285
Ph: 1800 007 252 (within Australia only)

Other enquiries:
For general or non-urgent queries please phone during business hours or email assessment.support@usq.edu.au and one of our team will respond as soon as possible.

ProctorU: The Guardian Browser has a support button in the top left-hand corner. Follow the prompts to be connected with an operator. If you cannot contact ProctorU via chat due to losing your internet connection, you can contact them by telephone: +61 (1800) 957152.

Once you have connected to your assessment and ProctorU you will be prompted to share your webcam and screen.

Webcam

1. Click ‘Webcam’ to preview your webcam sharing options.
2. Select your device’s Webcam.
3. Check that you are clearly in view of the webcam. You will need to stay in view for the duration of your exam.

Note: If you are unable to see yourself in the preview you may need adjust your device settings or contact UniSQ for assistance.

Screen

1. Click ‘Screen’ to preview your screen share options.
2. You must share your screen with ProctorU for continuous recording during the assessment. You cannot change screens during your online invigilated assessment.
3. If you are using dual monitors, select the screen you will be using to complete your assessment. 
   
   • Your screen share should appear just like the example in the instructions.
   • You must ensure your primary screen is used to host the Guardian Browser and your examination/quiz. 
   • Any secondary monitors may only be used for accessing your study resources for you open book assessment.

Click here for instructions on how to share your devices with ProctorU during your assessment.

For any issues relating to a breach of assessment conditions in your own space such as accessing unauthorised materials or devices, absences from view of the webcam or another person entering the room, you will still be able to continue with your assessment. However, your assessment will be reviewed, and an incident will be reported to UniSQ for further investigation. Further information about Academic Integrity during the formal examination period is available. 

24/7 support is available during the Formal Assessment Period

UniSQ: If you are having issues connecting to ProctorU or you have lost your access to the internet, you can contact Assessment Support. 

For urgent enquiries phone:
Ph: +61 7 4631 2285
Ph: 1800 007 252 (within Australia only)

Other enquiries:
For general or non-urgent queries please phone during business hours or email assessment.support@usq.edu.au and one of our team will respond as soon as possible.

ProctorU: The Guardian Browser has a support button in the top left-hand corner. Follow the prompts to be connected with an operator. If you cannot contact ProctorU via chat due to losing your internet connection, you can contact them by telephone: +61 (1800) 957152.

To access the resources that are permitted for your open book assessment, consider the following strategies:

Hard copy resources

1. Have your textbook within reach, to remain clearly in view of the webcam for the duration of your assessment.
2. Print resources you wish to read through e.g., Study Notes

Online resources

1. Have your resources collated into a folder saved to your desktop. e.g. PowerPoint Slides, Selected readings.
2. You cannot bookmark favourites in the Guardian Browser.
   
   • Collate a list of URLs you may need to visit during your exam e.g., Online Textbooks/Relevant websites.
   • You will need to open a new tab in the Guardian Browser for each URL you want to copy and paste.
   • You will only be able to open 10 tabs in the Guardian Browser at any one time.
   • Only open documents and resources you need to use. It can be confusing have too many tabs open at once.
3. You may also prefer to have your resources bookmarked and ready in a secondary browser.
   
   • If you have a single monitor, you will need switch between the Guardian browser and your secondary browser
   • If you have dual monitors open the resources you plan to access on your secondary monitor.

NOTE: Be careful when you close or minimise your resources. Make sure you do not inadvertently close the Guardian Browser or your in-progress assessment attempt tab. 

You cannot use online communication tools, email, social media, or sites like ChatGPT. Unless you receive explicit, written approval, you may not submit any work that was not written or created by yourself, because this constitutes academic misconduct.

Take action to minimise any unexpected issues prior to taking your online exams by:

1. Completing the Guardian Invigilated Practice Assessment, which has been designed to assist you in understanding how to use Guardian Browser and ProctorU.
2. Practice accessing any online resources you plan to use during your invigilated assessment. 

If you have any questions, the iconnect team are here to support you on Live Chat, Zoom and Phone, Monday to Friday 8am – 8pm and from 12pm – 5pm on weekends.

Take action to minimise any unexpected issues prior to taking your online exams by completing the Guardian Invigilated Practice Assessment, which has been designed to assist you in understanding how to use Guardian Browser and ProctorU.

24/7 support is available during the Formal Assessment Period

UniSQ: If you are having issues connecting to ProctorU or you have lost your access to the internet, you can contact Assessment Support. 

For urgent enquiries phone:
Ph: +61 7 4631 2285
Ph: 1800 007 252 (within Australia only)

Other enquiries:
For general or non-urgent queries please phone during business hours or email assessment.support@usq.edu.au and one of our team will respond as soon as possible.

ProctorU: The Guardian Browser has a support button in the top left-hand corner. Follow the prompts to be connected with an operator. If you cannot contact ProctorU via chat due to losing your internet connection, you can contact them by telephone: +61 (1800) 957152.

You will need a computer/laptop, webcam, and microphone, so that ProctorU can invigilate your assessment. You cannot use your mobile phone as a webcam.

Log into ProctorU to test your equipment, internet speed, and check that you have downloaded and installed the Guardian Browser.

• You will be prompted to allow ProctorU to access your microphone and camera
• Check any feedback on the equipment check to ensure your equipment is ready for the assessment

Note: UniSQ permits the use of dual monitors which can now be used with the Guardian Browser and the ProctorU system.

If you have any issues or concerns about your equipment test, contact UniSQ immediately.

24/7 support is available during the Formal Assessment Period

For urgent enquiries phone:
Ph: +61 7 4631 2285
Ph: 1800 007 252 (within Australia only)

Other enquiries:
For general or non-urgent queries please phone during business hours or email assessment.support@usq.edu.au and one of our team will respond as soon as possible.

To preserve academic integrity and meet accreditation requirements, unless specifically permitted, you cannot access:

• headsets, headphones, ear buds, ear plugs or other similar audio devices 
• your mobile phone, unless you need to phone for technical support
• tablet, or a second computer
• smart watches, Fitbits, or other similar fitness trackers
• any online communication tools or social media
• radio or television

NOTE: Your mobile phone may be used to provide an internet hotspot but must kept out of reach and not accessed during the assessment unless you need to phone UniSQ for urgent support.

For any issues relating to a breach of assessment conditions in your own space such as accessing unauthorised materials or devices, absences from view of the webcam or another person entering the room, you will still be able to continue with your assessment. However, your assessment will be reviewed, and an incident will be reported to UniSQ for further investigation. Further information about Academic Integrity during the formal examination period is available. 

If you have any questions, the iconnect team are here to support you on Live Chat, Zoom and Phone, Monday to Friday 8am – 8pm and from 12pm – 5pm on weekends.

Students will not be provided with the assessment password.

If you are prompted to enter a password, you may not be in the Guardian Browser and/or you may not be logged into your ProctorU account.

1. Open the Guardian Browser and navigate to your course StudyDesk Assessment section for your Practice Assessment/Quiz/Examination link.
2. Log into your ProctorU account using the link provided above your Practice Assessment/Quiz/Examination link. NOTE: If this is the first time you have used the single sign on function to log into ProctorU, you will be prompted to complete your account registration.
3. Try clicking the assessment link again. The ProctorU system should now automatically enter the password for you.

Your Practice Assessment/Quiz/Examination should now commence. If you are still prompted to enter a password, contact UniSQ immediately.

24/7 support is available during the Formal Assessment Period

UniSQ: If you are having issues connecting to ProctorU or you have lost your access to the internet, you can contact Assessment Support. 

For urgent enquiries phone:
Ph: +61 7 4631 2285
Ph: 1800 007 252 (within Australia only)

Other enquiries:
For general or non-urgent queries please phone during business hours or email assessment.support@usq.edu.au and one of our team will respond as soon as possible.

ProctorU: The Guardian Browser has a support button in the top left-hand corner. Follow the prompts to be connected with an operator. If you cannot contact ProctorU via chat due to losing your internet connection, you can contact them by telephone: +61 (1800) 957152.

The assessment working time starts from the moment you click the Start Attempt button.
 
You should allow up to 30 minutes for the connection and authentication process prior to starting the assessment. This also allows time if you encounter any issues with the launch process.

Take action to minimise any unexpected issues prior to taking your online exams by completing the Guardian Invigilated Practice Assessment, which has been designed to assist you in understanding how to use Guardian Browser and ProctorU.

If you have any questions, the iconnect team are here to support you on Live Chat, Zoom and Phone, Monday to Friday 8am – 8pm and from 12pm – 5pm on weekends.

No, you must use a laptop or desktop computer. ProctorU does not work on:

• Microsoft Edge browser
• Microsoft Surface
• iPads
• Android tablets
• Google Chromebooks
• Apple Boot Camp
• Remote Access Software

If you have any questions, the iconnect team are here to support you on Live Chat, Zoom and Phone, Monday to Friday 8am – 8pm and from 12pm – 5pm on weekends.

No, you must use the Guardian Browser. It is the only browser used with the ProctorU invigilated assessment system.

If you haven't already downloaded the Guardian Browser, you will need to this now. Both Mac and Windows options are available.

Click here to download the Guardian Browser

Note: Computers or laptops belonging to your place of employment may have restrictions like firewalls and anti-virus software that prevent you from downloading the Guardian Browser. To install the Browser, you will need administrative rights to your device. 

Lack of administrative rights to your device, or antivirus software installed may also prevent you from connecting to ProctorU. If you are using a work device or run sophisticated protection software/programs, you will need to work with UniSQ, ProctorU and your workplace ICT to resolve any issues.

We do however recommend using a personal device to avoid these barriers.

24/7 support is available during the Formal Assessment Period

UniSQ: If you are having issues connecting to ProctorU or you have lost your access to the internet, you can contact Assessment Support. 

For urgent enquiries phone:
Ph: +61 7 4631 2285
Ph: 1800 007 252 (within Australia only)

Other enquiries:
For general or non-urgent queries please phone during business hours or email assessment.support@usq.edu.au and one of our team will respond as soon as possible.

ProctorU: The Guardian Browser has a support button in the top left-hand corner. Follow the prompts to be connected with an operator. If you cannot contact ProctorU via chat due to losing your internet connection, you can contact them by telephone: +61 (1800) 957152.

Internet speeds can vary throughout the day. Around the same time of day as you plan to take your assessment, check your internet speed.

• Aim to use a wired connection or sit as close as possible to the modem.
• If possible, ask others in your household to not use the internet, particularly streaming online video or downloading large files, while you are taking your assessment.
• Check your internet plan to make sure that the connection speed does not reduce once you use a certain amount of data.

To ensure the academic integrity of invigilated assessments, students should take a bathroom break before starting the assessment.

Once the assessment commences, students are required to stay in view of the camera at all times. If  you do become unwell or urgently need to use the bathroom, state this clearly to the web camera before  leaving the camera view. UniSQ will then review the assessment recording and the assessment submission to confirm the absence was reasonable and there are no other concerns regarding misconduct.

Students who have registered with Disability Services and have requirements outlined in their learning support plan may have alternative arrangements in place. 

24/7 support is available during the Formal Assessment Period 

For urgent enquiries phone:
Ph: +61 7 4631 2285
Ph: 1800 007 252 (within Australia only)

Other enquiries:
For general or non-urgent queries please phone during business hours or email assessment.support@usq.edu.au and one of our team will respond as soon as possible.

Other people can be at home, but they cannot be in the same room as you.

During an invigilated assessment you cannot speak to other people, you cannot use your phone, and you need a quiet space to concentrate. Any communication and interruption during the assessment will be recorded as an incident and will be reported to UniSQ for further investigation. 

Further information about Academic Integrity during the formal examination period is available.

If you are finished with your invigilated assessment, complete the following steps:

1. Click the 'Finish attempt' button. You will see a summary of your attempt, including how much time you have left.
2. Review your answers. This is your last chance to review your answers, return to your attempt and amend any responses BEFORE you submit your assessment. You can also see how much time you have left for your attempt.
3. If you are ready to submit your attempt, navigate to and click the 'Submit all and finish' button.
4. You will see a confirmation pop up. Click ‘Submit all and finish’.
5. Navigate to and click the ‘Finish review’. Your answers will be saved. 
6. You will be prompted to complete the ProctorU Satisfaction Survey if you wish.

If the working time expires, your assessment will save and auto‐submit. You will have no opportunity to review or make changes to your attempt.

Close the Guardian Browser to end your assessment recording. This will end your connection with ProctorU and log you out of StudyDesk.

If you have any questions, the iconnect team are here to support you on Live Chat, Zoom and Phone, Monday to Friday 8am – 8pm and from 12pm – 5pm on weekends.

Yes, once you have connected to your assessment and ProctorU, you will be prompted to share your webcam.

1. Click ‘Webcam’ to preview your webcam sharing options.
2. Select your device’s Webcam.
3. Check that you are clearly in view of the webcam. You will need to stay in view for the duration of your exam.
4. Exit the Guardian Browser to stop sharing your webcam. 

Remember to close the Guardian Browser to end your assessment recording. This will end your connection with ProctorU and log you out of StudyDesk.

If you have any questions, the iconnect team are here to support you on Live Chat, Zoom and Phone, Monday to Friday 8am – 8pm and from 12pm – 5pm on weekends.

Privacy is about protecting information that says who we are, what we do, what we think, and what we believe.

In pursuit of the core functions of research, teaching and learning, and community engagement, the University accumulates personal information concerning employees, students and other individuals. The University values and respects an individual’s right to privacy and will meet its responsibilities under the Information Privacy Act 2009 (QLD) according to our Privacy Policy.

No, your invigilated examination session will be recorded and reviewed by ProctorU, but they will not have remote access to your device unless you require Technical Support.

If ProctorU does need to provide you with support, they may request remote access of your device for the purpose of ensuring your settings will allow you to share your screen and allow access to your web camera in order to complete the assessment. You will be able to view this activity as it occurs on your screen.

Once you have connected to your assessment and ProctorU, you will be prompted to share your webcam and screen.

The Proctors that review your invigilated assessment will be able to see and hear the footage recorded by your web camera. You are required to always stay in view of the camera for the duration of your exam.

The Proctor will also be able to view your shared screen to see you answering the invigilated assessment. You must share your screen with ProctorU for continuous recording during the assessment. You cannot change screens during your online invigilated assessment.

If you are using dual monitors, the Proctor will be able to view the primary screen you use to host the Guardian Browser and your examination/quiz. 

For any issues relating to a breach of assessment conditions in your own space such as accessing unauthorised materials or devices, absences from view of the webcam or another person entering the room, you will still be able to continue with your assessment. However, your assessment will be reviewed, and an incident will be reported to UniSQ for further investigation. Further information about Academic Integrity during the formal examination period is available. 

Remember to close the Guardian Browser to end your assessment recording. This will end your connection with ProctorU and log you out of StudyDesk.

Students must present photographic identification for their invigilated assessments. This is to ensure your identity can be verified prior to you being given access to sit for the assessment. 

In the event you are not able to present your UniSQ Student Identification Card on the exam day of the assessment, you will be required to provide an alternative form of government issued Photographic ID.

If you do not have a UniSQ Student Identification Card and you are sitting invigilated assessment in 2023 you may apply for a card now.