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Stage 1: Formal Grievance

If your concerns remain unresolved after contacting the responsible person or area, or you do not wish to discuss your issue informally, you can lodge a formal Student Grievance.

It is expected that a Student Grievance will seek to show that an action, determination or omission by the University, has negatively impacted your studies or student experience (eg. grades or results). 

The UniSQ Student Guild Advocacy Office offers free confidential support for UniSQ students and is able to assist you with the drafting of your Formal Grievance and ensuring that you have provided all of the necessary documentation. The Student Guild is independent of the University.

Once you have drafted your Student Grievance and have gathered you supporting documents, you can lodge your grievance online

We will address your concerns using the Student Grievance Resolution Policy and Student Grievance Resolution Procedure. All formal grievances will receive a written response from the University which will include the reason for the decision and information on further options for review, if required. 

If you are seeking to dispute or contest a formal decision made by the University, such as in relation to assessment of a credit application or denial of re-admission, you should go to Stage 2: Review of Decision.

Want to remain anonymous? Please select that option when completing the online form. Please note the University’s ability to investigate anonymous Complaints may be limited.

Student grievance resolution process
Learn more about what you can do if you have concerns about your study experience. This video explains the formal and informal options for resolving an issue.