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NUR1201 The Patient Experience: Partnering in Care

Semester 2, 2021 Online
Short Description: The Patient Experience
Units : 1
Faculty or Section : Faculty of Health, Engineering and Sciences
School or Department : School of Nursing and Midwifery
Student contribution band : Band 1
ASCED code : 060301 - General Nursing
Grading basis : Graded


Examiner: Natasha Reedy


Pre-requisite: Students must be enrolled in the following Program: BNSG


Standards of practice for registered nurses in Australia acknowledge the role of the individual and their family or significant others in developing collaborative care strategies. Patient experience has emerged in recent years as an important contributing quality indicator in measuring performance and quality of health care organisations. Many health organisations are valuing the individual and their patient experience as a driver of quality improvement. Embedded within the experience of the individual patient are three important strands: personalising care, tailoring services to meet individual needs and expectations, and engaging individual as partners in care. This experience is based on the principles and practice of patient centred care.


In this course the emphasis is on optimising the patient experience by partnering with individuals and families. It is important that beginning nursing students have a clear understanding of patient centred care and the need to develop collaborative practice strategies. Dignity, respect, information sharing, and collaborative decision-making are core concepts. Associated knowledge and skills will include emphasis on professional nursing qualities and attributes.


On successful completion of this course students will be able to:

  1. Describe the nature, context and importance of the patient care experience and partnering in care within the contemporary health organisational climate.
  2. Examine the patient experience, patient centred care and partnering in care definitions and reflect on the importance of these definitions in health care delivery.
  3. Examine patient experience through the concepts of dignity, respect, confidentiality and collaborative decision making.
  4. Examine themes that facilitate or act as barriers to the patient experience and partnering in care within health organisations.
  5. Identify and apply key Australian governances that promote and uphold professional and ethical care of patients that enable them control over their environment, manner of living and health care.


Description Weighting(%)
1. History of health consumers and health activism, and their influence on health policy and health organisations 15.00
2. Patient care experience (personalising care, tailoring services to meet patient needs and expectations and engaging patients as partners in their care); Patient-family centred care principles (dignity & respect; information sharing; participation and collaboration) 20.00
3. Communication in complex situations and the impact of information technology. 20.00
4. Health care quality outcomes and indications. 30.00
5. Legal, professional and ethical issues of dignity, respect, confidentiality and collaborative decision making related to patient experience and partnering in care. 15.00

Text and Materials

ALL textbooks and materials available to be purchased can be sourced from USQ's Online Bookshop (unless otherwise stated). (

Please contact us for alternative purchase options from USQ Bookshop. (

Berman, A., Snyder, S., Levett-Jones, T., Dwyer, T., Hales, M., Harvey, N., Moxham, L., Langtree, T., Parker, B., Reid-Searl, K., & Stanley, D. (Eds.) (2020), Kozier and Erb’s fundamentals of nursing, 5th edn, Pearson Australia.

Reference Materials

Reference materials are materials that, if accessed by students, may improve their knowledge and understanding of the material in the course and enrich their learning experience.

Student Workload Expectations

Activity Hours
Assessments 45.00
Directed Study 94.00
Online Lectures 13.00
Online Tutorials 13.00

Assessment Details

Description Marks out of Wtg (%) Due Date Objectives Assessed Notes
ASSIGNMENT 1 100 50 23 Aug 2021 1,2,3,4,5
ASSIGNMENT 2 100 50 05 Oct 2021 1,2,3,4,5

Important assessment information

  1. Attendance requirements:
    It is the students' responsibility to participate appropriately in all activities scheduled for them, and to study all material provided to them or required to be accessed by them, to maximise their chance of meeting the objectives of the course and to be informed of course-related activities and administration. Engagement in online discussion forums forms part of the directed study component of this course.

  2. Requirements for students to complete each assessment item satisfactorily:
    To satisfactorily complete all assessment items students must achieve at least 50% of the total weighted marks available for each item. Refer to Statement 4 below for the requirements to receive a passing grade in this course.

  3. Penalties for late submission of required work:
    Students should refer to the Assessment Procedure (point 4.2.4)

  4. Requirements for student to be awarded a passing grade in the course:
    To be assured of receiving a passing grade a student must achieve at least 50% of the total weighted marks available for the course.

  5. Method used to combine assessment results to attain final grade:
    The final grades for students will be assigned on the basis of the aggregate of the weighted marks obtained for each of the summative items for the course.

  6. Examination information:
    NO EXAM: There is no examination in this course

  7. Examination period when Deferred/Supplementary examinations will be held:
    Deferred and Supplementary examinations will be held in accordance with the Assessment Procedure

  8. University Student Policies:
    Students should read the USQ policies: Definitions, Assessment and Student Academic Misconduct to avoid actions which might contravene University policies and practices. These policies can be found at

Assessment Notes

  1. Students must familiarise themselves with the USQ Assessment Procedures (

  2. American Psychological Association (APA) is the referencing system required in this course. This system should be used by students to format details of the information sources they have cited in their work. The APA referencing style to be used is defined by the USQ library’s referencing guide. These policies can be found at

Evaluation and Benchmarking

In meeting the University’s aims to establish quality learning and teaching for all programs, this course monitors and ensures quality assurance and improvements in at least two ways. This course:

  1. conforms to the USQ Policy on Evaluation of Teaching, Courses and Programs to ensure ongoing monitoring and systematic improvement.
  2. forms part of the Bachelor of Nursing and is benchmarked against the internal USQ accreditation/reaccreditation processes which include (i) stringent standards in the independent accreditation of its academic programs, (ii) close integration between business and academic planning, and (iii) regular and rigorous review.
  3. forms part of the professional accreditation standards of the Nursing and Midwifery Board of Australia (NMBA) through an external accreditation process.

Other Requirements

  1. Computer, e-mail and Internet access:
    Students are required to have access to a personal computer, e-mail capabilities and Internet access to UConnect. Current details of computer requirements can be found at

Date printed 8 November 2021