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MGT3201 Organisational Administration

Semester 2, 2019 Online
Short Description: Organisational Administration
Units : 1
Faculty or Section : Faculty of Business, Education, Law and Arts
School or Department : School of Management and Enterprise
Student contribution band : Band 3
ASCED code : 080999 - Office Studies not elsewhere c
Grading basis : Graded


Examiner: Kim Southey

Other requisites

Students are required to have access to a personal computer, e-mail capabilities and Internet access to UConnect. Current details of computer requirements can be found at

Students are required to monitor course announcements and discussion forums on the Moodle Study Desk on a regular [minimum twice weekly] basis and contribute appropriately.


Administration supports and facilitates the conduct of an organisation’s activities which, in turn, contribute to the achievement of the purpose of the enterprise. Without effective administration, the sustainability of an organisation is jeopardised through: inefficient use of scarce resources; potential failure to comply with legislated and external regulatory requirements; failure to retain mandatory records and the consequent ability to meet reporting obligations to stakeholders; and an inability to provide for some of the basic health and safety needs of its workforce. The provision of utilities and the design and maintenance of the physical environment are also significant considerations. Students will have an understanding of the functions of administration and how these impact on and are influenced by the structure and operation of organisations.

In short, organisational administration may be described as ‘the lubricant which keeps the wheels of industry turning smoothly’.


Effective administration is a key component of successful and sustainable business. In this course, students will learn the about the ways in which we classify and administer the various roles and aspects of the work conducted within the organisation by exploring the diversity of ideas and approaches to the study of work. This exploration includes the examination of the context of work, the ways in which work is carried out and issues pertinent to the management of work. Students will consider the evolution of administrative management as a contemporary manifestation of scientific management, its historical antecedent. All managers, irrespective of their specialist expertise, need a sound understanding of a range of administrative functions and, since most administrative functions are conducted indoors, an appreciation of the required features of an effective office environment including the virtual workplace. The importance of time management, problem solving ability, efficient workflow and an appreciation of cultural diversity are emphasised throughout the course. Having completed this course, students should be able to plan and organise a range of administrative functions in support of an organisation's operations.


On successful completion of this course students should be able to:

  1. synthesise the principles and theories associated with administering work within organisations
  2. think critically and analyse work-related management initiatives and understand current trends
  3. develop problem solving skills by understanding and applying relevant concepts and principles in designing an office environment
  4. communicate clearly in writing appropriate to the discipline by preparing the assessment and verbally as a participant in various roles in effective business meetings
  5. apply knowledge of the organisational administrative function to resolve problems and make ethical decisions across a range of institutional, national and global contexts including emerging administrative services delivery models.


Description Weighting(%)
1. The context of organisational administration and meaning of work 10.00
2. Structuring the organisational administrative function 10.00
3. Changing forms of work and managing the organisational administrative function 10.00
4. The impact of technology on organisational administration: the virtual office and work life balance 10.00
5. Designing an effective office environment 30.00
6. Legal, ethical and cultural issues relating to organisational administration 20.00
7. Organising and conducting effective business meetings. 10.00

Text and materials required to be purchased or accessed

ALL textbooks and materials available to be purchased can be sourced from USQ's Online Bookshop (unless otherwise stated). (

Please contact us for alternative purchase options from USQ Bookshop. (

There are no texts or materials required for this course.

Reference materials

Reference materials are materials that, if accessed by students, may improve their knowledge and understanding of the material in the course and enrich their learning experience.
Cole, K 2017, Business administration, 2nd edn, Cengage Learning Australia, Southbank, Victoria.
Ferreira, EJ, Erasmus, AW & Groenwald, D 2013, Administrative management, 3rd edn, Juta & Co, Cape Town, South Africa.
Fulton-Calkins, P & Stultz, KM 2012, Procedures and theory for administrative professionals, 7th edn, South-Western Cengage Learning, Mason, Ohio.
Leonard, EC 2016, Supervision: concepts and practices of management, 13th edn, South-Western Cengage Learning, Mason, Ohio.
Odgers, P 2005, Administrative office management, 13th edn, Thompson South-Western, Mason, Ohio.
Quible, Z 2005, Administrative office management: an introduction, 8th edn, Pearson/Prentice Hall, Upper Saddle River, New Jersey.
North Carolina Department of Labour, Occupational Safety and Health Division, Raleigh 2008, A guide to office safety and health - available at

Student workload expectations

Activity Hours
Assessments 50.00
Directed Study 60.00
Online Participation 26.00
Private Study 29.00

Assessment details

Description Marks out of Wtg (%) Due Date Notes
ASSIGNMENT 1 15 15 13 Aug 2019 (see note 1)
ASSIGNMENT 2 100 45 17 Sep 2019
EXAMINATION 40 40 End S2 (see note 2)

  1. This is a restricted examination. The total working time for the examination is 2 hours. The examination date will be available via UConnect when the official examination timetable has been released.

Important assessment information

  1. Attendance requirements:
    There are no attendance requirements for this course. However, it is the students' responsibility to study all material provided to them or required to be accessed by them to maximise their chance of meeting the objectives of the course and to be informed of course-related activities and administration.

  2. Requirements for students to complete each assessment item satisfactorily:
    To satisfactorily complete an individual assessment item a student must achieve at least 50% of the marks. (Depending upon the requirements in Statement 4 below, students may not have to satisfactorily complete each assessment item to receive a passing grade in this course.)

  3. Penalties for late submission of required work:
    Students should refer to the Assessment Procedure (point 4.2.4)

  4. Requirements for student to be awarded a passing grade in the course:
    To be assured of receiving a passing grade a student must achieve at least 50% of the total weighted marks available for the course.

  5. Method used to combine assessment results to attain final grade:
    The final grades for students will be assigned on the basis of the aggregate of the weighted marks obtained for each of the summative assessment items in the course.

  6. Examination information:
    This is a restricted examination. The only materials that candidates may use in the examination for this course are:
    1. writing materials. These must be non-electronic and free from material which could give the student an unfair advantage in the examination.
    2. an unmarked non-electronic translation dictionary (but not technical dictionary). A student whose first language is not English may take a translation dictionary into the examination room. A translation dictionary with any handwritten notes will not be permitted. Translation dictionaries will be subject to perusal and may be removed from the candidate's possession until appropriate disciplinary action is completed if found to contain material that could give the candidate an unfair advantage.

  7. Examination period when Deferred/Supplementary examinations will be held:
    Any Deferred or Supplementary examinations for this course will be held during the next examination period.

  8. University Student Policies:
    Students should read the USQ policies: Definitions, Assessment and Student Academic Misconduct to avoid actions which might contravene University policies and practices. These policies can be found at

Assessment notes

  1. Referencing in assignments:
    Harvard (AGPS) is the referencing system required in this course. Students should use Harvard (AGPS) style in their assignments to format details of the information sources they have cited in their work. The Harvard (AGPS) style to be used is defined by the USQ Library's referencing guide at