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HSW2120 Human Services Case Management

Semester 1, 2019 On-campus Ipswich
Short Description: Human Services Case Management
Units : 1
Faculty or Section : Faculty of Health, Engineering and Sciences
School or Department : School of Health and Wellbeing
Student contribution band : Band 2
ASCED code : 061309 - Community Health
Grading basis : Graded


Examiner: Aastha Malhotra


This course will prepare students with skills to deliver a case management approach to client care in a range of contexts, including the human services, disability, justice, aged care, child welfare, vocational rehabilitation, health, and mental health.


Case management is the systematic planning and coordination of services to effectively address client needs and goals. This course will survey the history, models, principles, and ethics of case management. Students will also learn the primary skills and stages associated with case management including assessing, planning, coordinating, and reviewing cases. Students will also learn principles on how to develop and deliver health education.

This course contains a mandatory residential school for both external and on-campus students


On successful completion of this course students should be able to:

  1. Examine the history and emergence of case management.
  2. Compare, contrast and critique different case management models and apply case management skills, theories, and functions.
  3. Demonstrate knowledge of ethical principles and values in the case management process and course assessment of cases.
  4. Critically analyse ethical research and enquiry and the need to adhere to the norms of academic integrity
  5. Analyse organisation and planning skills to develop a contextualised case management framework for an agency and target client group
  6. Examine the knowledge and practice skills required in human services design and delivery.


Description Weighting(%)
1. Introduction to Case Management 5.00
2. Historical Perspectives on Case management 5.00
3. Models of Case Management 10.00
4. Ethical and Legal Perspectives 10.00
5. The Assessment Phase of Case Management 10.00
6. Intake Skills 10.00
7. Service Planning 10.00
8. Managing Documentation 10.00
9. Service Coordination 10.00
10. Working within the Organisational Context 5.00
11. Monitoring and Reviewing Service 10.00
12. Maintaining Professional Resilience 5.00

Text and materials required to be purchased or accessed

ALL textbooks and materials available to be purchased can be sourced from USQ's Online Bookshop (unless otherwise stated). (

Please contact us for alternative purchase options from USQ Bookshop. (

Woodside, M.R. & McClam 2018, Generalist case management: A method of human service delivery, 5th edn, Cengage.

Reference materials

Reference materials are materials that, if accessed by students, may improve their knowledge and understanding of the material in the course and enrich their learning experience.
Summers, N 2016, Fundamentals of case management practice: Skills for the human services, 5th edn, Cengage, Belmont, CA.

Student workload expectations

Activity Hours
Assessments 50.00
Directed Study 67.00
Lectures 18.00
Residential Schools 24.00
Tutorials 6.00

Assessment details

Description Marks out of Wtg (%) Due Date Notes
Residential School 1 1 26 Feb 2019 (see note 1)
Assignment 50 49 03 Apr 2019
PROJECT 50 50 28 May 2019

  1. The residential school will be held during the semester and details will be made available on Study Desk. The dates and location of the mandatory residential school are available from the Residential School Timetable (

Important assessment information

  1. Attendance requirements:
    Both external and on-campus students must attend the mandatory residential school. It is the students' responsibility to attend and participate appropriately in all activities (such as lectures and tutorials) scheduled for them, and to study all material provided to them or required to be accessed by them to maximise their chance of meeting the objectives of the course and to be informed of course-related activities and administration.

  2. Requirements for students to complete each assessment item satisfactorily:
    To satisfactorily complete the Residential School students must achieve a mark of 1 out of 1 for that assessment item. To satisfactorily complete the assignment and project assessment item students must submit both assessment items and achieve at least 50% of the weighted marks for each item

  3. Penalties for late submission of required work:
    Students should refer to the Assessment Procedure (point 4.2.4)

  4. Requirements for student to be awarded a passing grade in the course:
    To be assured of receiving a passing grade, students must attend the residential school. Students must also submit all assignment items and obtain at least 50% of the weighted marks for each item.

  5. Method used to combine assessment results to attain final grade:
    The final grades for students will be assigned on the basis of the aggregate of the weighted marks obtained for each of the summative items for the course.

  6. Examination information:
    NO EXAM: There is no examination in this course.

  7. Examination period when Deferred/Supplementary examinations will be held:
    NO EXAM: There is no examination in this course, there will be no deferred or supplementary examinations.

  8. University Student Policies:
    Students should read the USQ policies: Definitions, Assessment and Student Academic Misconduct to avoid actions which might contravene University policies and practices. These policies can be found at

Assessment notes

  1. Students must familiarise themselves with the USQ Assessment Procedures (

  2. If electronic submission is specified for a course assessment, students will be notified of this on the Course Study Desk. The due date for an electronically submitted assessment is the date by which a student must electronically submit the assignment irrespective of holidays. The assignment files must be submitted by 11.55pm on the due date using USQ time (as displayed on the clock on the course home page; that is, Australian Eastern Standard Time).

  3. If hardcopy submission is specified for a course assessment students will be notified of this on the Course Study Desk. The due date for a hardcopy assignment is the date by which a student must submit at USQ or despatch the assignment to USQ irrespective of holidays.

  4. USQ will NOT accept submission of assignments by facsimile or email unless expressly requested by the course examiner.

  5. Referencing in Assignments must comply with the American Psychological Association (APA 6th edition) referencing system. This system should be used by students to format details of the information sources they have cited in their work. The APA style to be used is defined by the USQ library’s referencing guide. These policies can be found at

  6. As part of the mandatory residential school, students may be expected to complete a combination of laboratories, practical classes and assessment as advised by the course examiner.

Evaluation and benchmarking

In meeting the University’s aims to establish quality learning and teaching for all programs, this course monitors and ensures quality assurance and improvements in at least two ways. This course:
1. conforms to the USQ Policy on Evaluation of Teaching, Courses and Programs to ensure ongoing monitoring and systematic improvement.
2. forms part of the Bachelor of Health and Social Wellbeing degree and is benchmarked against the

  1. internal USQ accreditation/reaccreditation processes which include (i) stringent standards in the independent accreditation of its academic programs, (ii) close integration between business and academic planning, and (iii) regular and rigorous review.
  2. professional accreditation standards of the Australian Community Workers Association.

Other requirements

  1. Computer, e-mail and Internet access:
    Students are required to have access to a personal computer, e-mail capabilities and Internet access to UConnect. Current details of computer requirements can be found at .

  2. Students can expect that questions in assessment items in this course may draw upon knowledge and skills that they can reasonably be expected to have acquired before enrolling in this course. This includes knowledge contained in pre-requisite courses and appropriate communication, information literacy, analytical, critical thinking, problem solving or numeracy skills. Students who do not possess such knowledge and skills should not expect the same grades as those students who do possess them.